RESOLUTION, EXCHANGE & REFUND POLICY
Ciao420Roots offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review provided.
You have 30 days from your purchase date to make a return. Ciao 420 Roots is the first and only California online dispensary to offer all customers a 100% Satisfaction Guarantee
Ciao 420 Roots orders are backed by a 100% Satisfaction Guarantee. Simply contact our customer service team to receive a return label
Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Ciao 420 Roots products.
If you’ve received a return label from us, you can take your order to your nearest FedEx shipping location.
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
Your refund is sent through your original form of payment.
You can speak with our customer service team directly at for questions or concerns about returns and refunds, or you can email us at email@example.com.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCT
If for any reason the products you have purchased from us are damaged, defective or incorrect, please provide a video to show the product is not working. Include in your video your order number, e.g. a handwritten note of the order number next to the product) and contact us within seven days of receipt of delivery to resolve this problem. Please do not continue to consume the product as we may request you to return the product to us for our review. No refunds/exchange for product if it was damaged or compromised due to customer taking it apart. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!
If a product has arrived “dead on arrival” (DOA) or has a broken seal you have 48 hours upon receiving the package to notify us. Again, please document (video and/or photograph to provide for our review).
To protect your purchase and to expedite the resolution process, please provide a video of the complete unboxing from opening your package and laying out all items within every time, just in case there are missing or incorrect products. Photos are NOT sufficient proof. We strive to minimize errors during order fulfillment but sometimes mistakes happen. If you are missing any product, please provide the video as proof that the product was missing at the time of unboxing (video of the complete unboxing from opening the package to taking out each item and checking them), within 48 hours of receipt. Without the unboxing video, we cannot provide any resolution.
If you are short flowers (or mushrooms, concentrates, etc), please video or photograph the UNOPENED product on your scale so we can see how much you are short. Make sure your weight scale is calibrated for accuracy. To check, weigh a Loonie—it should be 6.27g. We strive to minimize errors during order fulfillment but sometimes mistakes happen. We will either reship the missing product or provide you with a refund via store credit coupon.
If you received the wrong product (you ordered it but got something different), please document (e.g video and/or photograph the product to provide for our review. Include in your video/photo your order number, e.g. a handwritten note of the order number next to the product.) and contact us within seven days of receipt of delivery to resolve this problem. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!
If you received the right product (you ordered it and got what you ordered) but decided that you no longer want it – unfortunately we do not accept returns for exchange or refund for the following reasons:
After shipping and handling by the end-user, the product quality is already compromised.
Due to the nature of the products, returning products (if they are not properly vacuum-sealed to eliminate cannabis smell) is very risky and subject to parcel seizures.
PARCEL DID NOT ARRIVE
Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).
NO UPDATE/UNDELIVERABLE Once Canada Post/Purolator confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
DELIVERED (but you did not receive)
Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund.
Sale and Promotions Policy
All sale offers are limited to in-stock products; no rain checks are available. The offer is not valid on prior purchases or future purchases after the sale has ended.
Promotions have no cash value. Refunds of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Other restrictions (such as limit per customer) may apply.
We reserve the the right to end or modify any promotion at any time, without notice.